FAQ & Shop Policies
😍 Are there any active coupon codes?
Make sure to check out our social media accounts for the latest coupon codes and promo codes. If you can't find any codes posted recently, that just means there aren't any active deals available right now.
🎨 Do you take custom orders?
We're currently hard at work coming up with some awesome new designs and products that we know you'll adore! While we love the idea of custom orders, they can be quite time-consuming for us to fulfill. As a result, we are unable to offer custom orders, including color and design changes at this time. However, if you have any design requests or suggestions, we would love to hear them! Feel free to send us a message and let us know what you're thinking. We always appreciate hearing from our customers and value your input. Thank you for understanding!
🛒 I have placed more than one order. Can I combine my orders?
I'm sorry, but once your order has been placed, we are unable to combine any additional orders. Thank you for your understanding! If you have any other questions or concerns, feel free to reach out. We're here to help!
🛒 Can I cancel or modify my order?
Just a quick heads up, unfortunately, we are unable to modify or cancel orders once they are placed. So, please double-check your delivery address before hitting that submit button. Thanks for understanding!
✈️ Is there tracking for my order? How do you ship 📦 orders?
Your order will be shipped from Europe, Germany, using priority flat letter mail via Deutsche Post - Germany's postal service or DHL. You have the option to choose tracking at checkout, so you can keep an eye on your package every step of the way. Once your order is on its way, be on the lookout for an email with all the details you need to track it. Happy shopping!
✈️💌 When will my order arrive? How long does shipping take?
Depending on where you are located, it may take a few days or even a couple of weeks for your order to reach you. Please be patient and keep this in mind when placing your order.
Our processing time typically ranges from 1 to 7 business days (excluding weekends and holidays) to get your order ready for shipping. For the most up-to-date processing time, be sure to check out the announcement bar at the top of our website.
Once your order is shipped, here are the estimated shipping times:
🇩🇪 Germany: 1-3 business days
🇪🇺 Europe: 2-7 business days
🇺🇸🇨🇦🇦🇺 USA, Canada, Australia: 3-25 business days
🌎 International: 2-30 business days
All shipping times are not guaranteed and are estimates only. During holidays, shipping times may be slightly longer than usual due to high demand.
We appreciate your understanding and can't wait for you to receive your order! If you have any questions or concerns, feel free to reach out to us. Happy shopping!
✈️ Are shipping costs flat rate?
Good news - our shipping costs are flat rate, so it's super convenient for you! This means that no matter how many products you buy, you'll only be charged the same shipping fees. So go ahead and shop to your heart's content without worrying about any extra costs! Happy shopping!
😮My address is not correct! What can I do?
If you happen to notice that you accidentally provided us with the wrong address while placing your order, no need to worry! Just send us an email as soon as possible and we will do our best to update it for you, as long as your order hasn't been shipped out yet. Unfortunately, if your order has already been sent on its way, we won't be able to make any changes. We appreciate your understanding and thank you for shopping with us!
😯I haven’t received my order yet and it’s past the estimated shipping time. What should I do?
If your order hasn't showed up within the expected shipping timeframe, don't worry - we're here to help! Just shoot us an email and we'll do our best to track down your order and see if it's been lost in transit or just delayed. Your satisfaction is our top priority, so let us know how we can assist you further. Thanks for shopping with us!
👀Something is wrong with my order, I got a wrong item, items are missing or damaged.
At our store, we take great care in packing your orders to ensure everything arrives safely and accurately. However, mistakes can happen! If you find that you are missing items, received the wrong item, or if any items are damaged, please don't hesitate to reach out to us via email. To help us assist you better, please include some photos of any damaged items along with your email. We are here to help and will work quickly to make things right for you! Thank you for your understanding.
💸📦 Do I have to pay customs and import taxes?
Just to let you know, as the buyer, you may be responsible for covering any custom and import taxes that could apply to your order. Please keep in mind that we are unable to predict whether these taxes will be applicable or not, as it depends on your specific location.
We are based in Germany, so if you are ordering from Germany or any other European country that is part of the European Union, you typically shouldn't have to worry about custom and import taxes. Unfortunately, we cannot control any potential delays caused by customs, but we will do our best to ensure a smooth delivery process for you. Thank you for your understanding!
✈️ 🌎 Do you ship to my country?
Absolutely! We love sending our products all around the world! Woohoo! 🎉 As of now, there are no limitations on where we can ship. But if for some reason we are unable to ship to your country, don't worry, we'll reach out to you via email to find a solution together. Happy shopping!
✈️ Do you ship to the UK 🇬🇧 and 🇪🇺 Europe?
We are located in Europe, Germany, and happily ship to both Europe and the UK. However, please keep in mind that any custom and import taxes that may be required are the responsibility of the buyer. Unfortunately, we cannot control or cover any additional costs or delays that may occur due to customs. Thank you for understanding and happy shopping!